Job Description
Join our dynamic team as a Contract IT Support Specialist in the heart of Washington DC! Enjoy the flexibility of contract work with weekly paychecks while providing critical technical support to federal agency clients. This role offers immediate start opportunities and the chance to work with cutting-edge technologies in a fast-paced environment. Perfect for experienced IT professionals seeking short-term projects with competitive compensation.
Responsibilities
- Provide Tier 2/3 technical support for Windows 10/11, macOS, and mobile devices
- Deploy and configure hardware/software across enterprise environments
- Manage Active Directory, Group Policy, and MDM solutions
- Resolve network connectivity issues (VPN, Wi-Fi, LAN/WAN)
- Document all IT procedures and service tickets in ServiceNow
- Collaborate with cross-functional teams on security compliance initiatives
- Conduct user training on new systems and security protocols
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification required
- Proficiency in SCCM, Intune, and endpoint management tools
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with federal IT security standards (NIST, FISMA)
- Excellent written and verbal communication skills
- Ability to obtain Public Trust clearance (if applicable)