Job Description
Join our dynamic team as a Temporary Part-Time Customer Service Specialist in Charlotte, NC! We're seeking energetic professionals to deliver exceptional client experiences during peak seasons. Enjoy flexible hours, competitive pay, and the opportunity to build valuable skills in a supportive environment. Perfect for students, career-changers, or those seeking supplemental income. Apply today to start your flexible career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company policies and confidentiality guidelines
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software
- Strong verbal/written communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible schedule availability including evenings/weekends
- Positive attitude and commitment to customer satisfaction