Job Description
Immediate opportunity for skilled professionals in Austin! Join our dynamic team as a Temporary Customer Service Specialist. This urgent hiring position requires exceptional communication skills and a proactive approach to client satisfaction. Work in a fast-paced environment while gaining valuable experience with industry-leading partners. Start date: Immediate. Competitive hourly rates and flexible schedules available. Apply now to secure your spot!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed records of customer feedback and resolutions
- Support seasonal campaign initiatives during peak demand periods
Qualifications
- Minimum 1 year customer service experience
- Proficiency in Zendesk or Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including evenings/weekends