Job Description
Join our dynamic team at Nashville Solutions Group as a Temporary Customer Service Specialist! This premium opportunity offers competitive compensation, flexible scheduling, and potential for full-time conversion. We're seeking energetic professionals to deliver exceptional client experiences while supporting our rapid growth in Music City. Enjoy a collaborative environment with comprehensive training and career advancement opportunities. Perfect for candidates seeking flexible hours with long-term stability potential.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve client inquiries and technical issues with empathy and efficiency
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives for enhanced workflows
- Participate in daily team huddles and ongoing training sessions
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to adapt to changing priorities and workflows
- High school diploma or equivalent required
- Flexibility to work evenings/weekends during peak seasons
- Positive attitude with commitment to team success