Job Description
Join Detroit's fastest-growing startup as an Entry-Level Customer Support Specialist! We're seeking motivated individuals with no prior experience to launch their careers in customer service. This 3-month contract position offers comprehensive training and flexible scheduling, perfect for students or career changers. Work in our vibrant downtown Detroit office and gain hands-on experience with industry-leading tools while helping clients resolve inquiries efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions using CRM software
- Collaborate with team members to resolve complex issues
- Participate in bi-weekly training sessions
- Maintain accurate customer records
- Meet daily performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Strong problem-solving mindset
- Reliable transportation to downtown Detroit
- Positive attitude and eagerness to learn