Job Description
Join our dynamic team at StaffPro Columbus! We're seeking motivated Temporary Customer Service Specialists for immediate openings in the heart of Ohio's capital. This premium role offers competitive pay, flexible scheduling, and a fast-paced environment perfect for career growth. Perfect for students, career changers, or those seeking flexible work arrangements. Enjoy modern amenities, collaborative culture, and the opportunity to build valuable professional connections while serving diverse clients.
As a key member of our client support team, you'll deliver exceptional service experiences that drive customer loyalty. Our temporary assignments offer pathways to permanent roles for top performers. Apply today and start your rewarding journey with one of Columbus' most respected staffing agencies!
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve complex customer inquiries and complaints with empathy and efficiency
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to strict compliance protocols and data security standards
- Meet performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives through regular feedback
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and prioritize in dynamic settings
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings/weekends as needed
- Positive attitude and resilience under pressure