Job Description
Join our dynamic team as a Temporary Customer Service Representative in sunny San Diego! This exciting part-time opportunity offers flexible scheduling while providing exceptional support to our valued clients. Perfect for students, professionals seeking supplemental income, or career changers looking to gain experience in a fast-paced environment. Enjoy competitive pay, free on-site parking, and a vibrant downtown location with easy public transit access.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, process orders, and troubleshoot technical problems
- Maintain detailed customer records in Salesforce CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution times
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in call center or retail setting
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal communication skills with clear articulation
- Ability to multitask and prioritize in a fast-paced environment
- Reliable transportation and flexible availability (weekends/evenings required)
- Bilingual English/Spanish speakers strongly encouraged to apply