Job Description
Join our dynamic team as a Temporary Customer Service Specialist at Nexus Staffing Solutions! This high-impact role offers immediate start with flexible scheduling and competitive compensation. Perfect for professionals seeking short-term opportunities with growth potential. Enjoy a modern, collaborative environment while providing exceptional support to our diverse clientele.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Process transactions and escalate specialized requests appropriately
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in dynamic settings
- Flexible schedule availability including weekends/evenings
- Strong attention to detail and data entry accuracy