Job Description
We are seeking a dynamic and detail-oriented Technical Support Specialist to join our growing team in the heart of Silicon Valley. This is an immediate hire opportunity for a top-tier temp-to-hire position. You will play a crucial role in ensuring our clients' IT infrastructure runs smoothly while providing exceptional service to end-users. If you are looking for a role with immediate start dates and long-term growth potential, this is the perfect opportunity for you.
Why Join Us?
- Immediate Start: Begin your career with us as soon as this week.
- Premium Pay: Competitive hourly rate reflecting the high cost of living in San Jose.
- Professional Environment: Work in a modern tech hub with state-of-the-art facilities.
- Clear Path to Hire: Exceptional performance leads to direct conversion to full-time employment.
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware, software, and network issues.
- Manage and prioritize incoming support tickets using Zendesk or ServiceNow.
- Assist in the deployment and configuration of workstations, printers, and mobile devices.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior engineers to troubleshoot complex network outages.
- Conduct user training sessions on new software applications and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- 1-2 years of experience in IT support, help desk, or technical customer service.
- Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.