Job Description
Are you a proactive problem solver looking for a flexible schedule in the heart of Kentucky? Metro Louisville Staffing Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team.
We offer a dynamic work environment where your contributions matter. Whether you are answering calls or resolving tickets, you will play a crucial role in maintaining our high standards of client satisfaction. This is an excellent opportunity for students or professionals seeking supplemental income without sacrificing work-life balance.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00).
- Flexible scheduling to fit your lifestyle.
- Opportunity for long-term employment and growth.
- Training provided to ensure your success.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a professional and friendly demeanor.
- Process orders, returns, and exchanges accurately and efficiently using the internal CRM system.
- Resolve customer complaints and escalations with patience, empathy, and a focus on retention.
- Maintain up-to-date and accurate records of all customer interactions and transactions.
- Collaborate closely with the logistics and sales teams to ensure seamless operational flow.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent; associate degree or prior customer service experience is a plus.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Salesforce, Zendesk).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a genuine customer-first mindset.
- Ability to work independently and meet deadlines in a fast-paced, remote-capable office environment.
- Reliable internet connection and computer access for remote work options.