Job Description
Join Austin Tech Partners as a Night Shift IT Support Specialist! We're seeking tech-savvy professionals to provide critical infrastructure support during overnight hours. This contract role offers flexible scheduling and premium compensation while maintaining Austin's vibrant tech ecosystem. Work with cutting-edge systems in a collaborative environment that values your expertise and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems and enterprise applications
- Monitor and maintain network infrastructure, servers, and cloud services
- Execute system patching, updates, and security protocols during off-peak hours
- Collaborate with global teams to resolve complex technical escalations
- Document incident reports, solutions, and standard operating procedures
- Implement backup/recovery procedures and disaster testing
- Support hardware deployments and system migrations
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- CompTIA A+/Network+ or equivalent certifications required
- Expert knowledge of Active Directory, Azure AD, and cloud services
- Proficiency in scripting (PowerShell/Bash) and automation tools
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong analytical skills for troubleshooting complex infrastructure issues
- Ability to work independently with minimal supervision during overnight shifts