Job Description
<p>Are you eager to launch your career in the IT industry? <strong>Sun Metro Systems</strong> is seeking a motivated <strong>Junior Technical Support Specialist</strong> for a temporary contract position in El Paso, TX.</p>
<p>We are looking for candidates who are tech-savvy, eager to learn, and ready to provide excellent service to our internal team. This is an excellent opportunity to gain hands-on experience in a professional environment without the long-term commitment of a permanent role.</p>
Responsibilities
- <ul>
- <li>Provide first-level technical support for hardware and software issues.</li>
- <li>Assist in diagnosing and resolving network connectivity problems.</li>
- <li>Log and track technical support tickets in the help desk system.</li>
- <li>Maintain inventory of equipment and software licenses.</li>
- <li>Collaborate with senior technicians to implement solutions.</li>
- <li>Document standard operating procedures and FAQs.</li>
- </ul>
Qualifications
- <ul>
- <li>High school diploma or equivalent required.</li>
- <li>Basic understanding of Windows operating systems and office software.</li>
- <li>Strong problem-solving skills and attention to detail.</li>
- <li>Excellent communication skills, both written and verbal.</li>
- <li>Ability to work independently as well as part of a team.</li>
- <li>Reliable internet connection and computer access.</li>
- </ul>