Job Description
Join our dynamic IT team as a Night Shift Support Specialist in Charlotte, NC. This contract role offers flexible hours while maintaining critical infrastructure for our clients. You'll be the backbone of our after-hours operations, ensuring seamless technical support across multiple industries. Work in a collaborative environment with opportunities for skill advancement and competitive compensation.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network systems
- Monitor and maintain server infrastructure during overnight hours
- Resolve escalated tickets and troubleshoot complex IT issues
- Document incidents, changes, and solutions in ITSM systems
- Collaborate with day-shift teams for seamless handovers
- Implement security protocols and system updates during off-peak hours
- Support cloud-based platforms and virtual environments
Qualifications
- 3+ years of IT support experience with night shift exposure
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows Server, Active Directory, and cloud services
- Strong diagnostic skills for hardware and software issues
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Valid North Carolina driver's license for on-site calls