Job Description
Are you a tech-savvy problem solver ready to make an impact in the heart of Silicon Valley? We are currently seeking a highly skilled IT Support Specialist for a high-profile contract opportunity in San Jose. This is a fantastic chance to work with leading technology firms in a fast-paced environment while enjoying the flexibility of a temporary role.
In this position, you will be the first point of contact for internal employees, ensuring seamless technology operations and driving productivity through exceptional service. If you thrive in dynamic settings and have a passion for cutting-edge tech, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems to a diverse user base.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Manage the lifecycle of user accounts, permissions, and security access within Active Directory.
- Perform routine system maintenance, patch management, and security updates.
- Collaborate with the IT infrastructure team to troubleshoot network connectivity and server issues.
- Document all technical issues and resolutions in the knowledge base to improve service efficiency.
Qualifications
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is highly preferred.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a contract environment.
- CompTIA A+ certification or equivalent technical degree is a plus.