Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide critical technical support for our clients across Charlotte's growing tech sector. This contract position offers hands-on experience with cutting-edge systems while working alongside industry experts. You'll gain exposure to enterprise infrastructure, network troubleshooting, and client-facing solutions – perfect for recent graduates or career changers. Enjoy flexible scheduling, remote work options, and the opportunity to build your professional network in one of America's fastest-growing tech hubs. Apply today to start your journey!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Diagnose and resolve network connectivity problems, printer configurations, and OS installations
- Document all incidents, solutions, and asset updates in IT service management systems
- Assist with onboarding new users and configuring workstations per company standards
- Collaborate with senior engineers to escalate complex technical challenges
- Conduct periodic system maintenance and security updates
- Support office equipment setup including AV systems and mobile devices
Qualifications
- High school diploma or equivalent; relevant certification (CompTIA A+, Google IT) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Ability to learn new technologies quickly and follow detailed procedures
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote environment
- Valid driver's license (for occasional on-site client visits)