Job Description
Are you ready to launch your career in the fast-paced tech industry? TechNova Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Oklahoma City. This contract role offers a unique opportunity to gain hands-on experience, work with cutting-edge technology, and accelerate your professional growth in a supportive environment.
We are looking for individuals who are eager to learn, possess a strong work ethic, and are ready to make an immediate impact. As a member of our team, you will be the first point of contact for technical assistance, ensuring our operations run smoothly.
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with hardware and software troubleshooting, including desktops, laptops, printers, and mobile devices.
- Network Assistance: Support basic network connectivity issues and participate in the setup and maintenance of local area networks (LAN).
- User Training: Conduct training sessions for staff on new software tools and security protocols to enhance overall productivity.
- Asset Management: Help maintain inventory of IT equipment, log asset movements, and perform routine hardware upgrades.
- Documentation: Create and maintain detailed technical documentation and tickets within the help desk system.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Technical Basics: Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Problem Solving: Strong analytical skills and the ability to diagnose and resolve common technical issues.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Ability to work flexible hours, including occasional evenings or weekends, as required by business needs.