Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist in Chicago! This contract role is perfect for motivated individuals with no prior experience who are eager to launch their career in technology. We provide comprehensive training and mentorship to help you develop essential IT skills while supporting our clients' technical needs. Work in a dynamic environment where your growth is prioritized, and gain hands-on experience with troubleshooting, hardware/software setup, and customer service. If you're passionate about technology and ready to learn, this is your opportunity to build a strong foundation in the IT industry.
Responsibilities
- Provide basic technical support for hardware, software, and network issues
- Assist with setup and configuration of computers, peripherals, and office equipment
- Respond to user inquiries via phone, email, and in-person support
- Document technical issues and resolutions in the ticketing system
- Collaborate with senior technicians to resolve complex problems
- Conduct routine maintenance on IT assets
- Participate in training sessions to expand technical knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer literacy and familiarity with Windows OS
- Strong problem-solving and critical thinking abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Willingness to learn new technologies and processes
- Valid work authorization in the United States