Job Description
Join Detroit's fastest-growing tech startup as an Entry-Level IT Support Specialist! This 6-month contract role offers hands-on experience with enterprise systems while launching your career in technology. You'll work alongside senior engineers to maintain critical infrastructure and deliver exceptional user support. Perfect for recent graduates or career changers with foundational tech skills.
Responsibilities
- Provide Tier 1 technical support for 150+ employees via ticketing system, phone, and in-person
- Deploy and configure Windows 10/11 workstations, peripherals, and cloud applications
- Troubleshoot hardware/software issues using diagnostic tools and documentation
- Assist with network security protocols and access management
- Create and maintain IT documentation including SOPs and inventory records
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of Active Directory, Azure AD, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Strong written/verbal communication and customer service skills
- Ability to lift 25lbs and work in varied office environments
- Valid driver's license for occasional site visits