Job Description
Launch your tech career with TechSolutions Inc.! We're seeking motivated Entry-Level IT Support Specialists for a 6-month contract role in Columbus, OH. Join our dynamic team to provide essential technical support while gaining hands-on experience with cutting-edge infrastructure. This position offers flexible hours and remote options, perfect for recent graduates or career changers eager to enter the IT field.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network setup, configuration, and maintenance
- Document and resolve IT service tickets using ticketing systems
- Support cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on new technologies
- Perform system backups and disaster recovery drills
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ certification preferred
- Valid driver's license for occasional on-site visits