Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist and launch your career in the thriving Houston business landscape. This contract position offers hands-on experience in client communication, problem-solving, and technical troubleshooting – perfect for recent graduates or career changers with no prior experience. We provide comprehensive training and mentorship to help you succeed in a fast-paced environment. Enjoy flexible scheduling while building valuable skills for future opportunities in customer service, sales, or tech support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with senior team members to escalate complex cases
- Process orders, returns, and account modifications accurately
- Participate in ongoing training to master product knowledge
- Contribute to team goals through consistent performance metrics
- Identify upsell opportunities for existing customers
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and comfort with learning new software
- Ability to work independently and as part of a remote team
- Positive attitude and willingness to learn new processes
- Reliable internet connection and quiet workspace
- Must be authorized to work in the United States