Job Description
Join TechCorp Solutions as a Weekend Shift IT Support Specialist and deliver exceptional technical support during high-demand weekend hours. This contract role offers flexible scheduling while maintaining premium service standards for our Fortune 500 clients in Manhattan. You'll troubleshoot complex systems, implement solutions, and contribute to seamless digital operations in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS, cloud infrastructure, and enterprise applications
- Diagnose and resolve hardware/software issues including network connectivity, security protocols, and system crashes
- Document tickets using ServiceNow with detailed resolution steps and preventive measures
- Collaborate with cross-functional teams during weekend system deployments and maintenance windows
- Conduct user training sessions on cybersecurity best practices and new tool adoption
- Monitor system performance and escalate critical incidents following SLA protocols
Qualifications
- 3+ years of enterprise IT support experience with weekend shift exposure
- Expertise in Active Directory, Azure AD, and cloud service integration (AWS/GCP)
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools (Ansible preferred)
- Strong problem-solving skills with demonstrated root cause analysis abilities
- Excellent verbal communication with ability to translate technical concepts for non-technical users
- Availability for consistent weekend shifts (Sat-Sun 8AM-8PM)