Job Description
Are you a high-performing IT professional seeking the stability of a contract role with the flexibility of weekly pay? Apex Digital Solutions is currently hiring a Contract Senior IT Support Specialist to support our growing client base in Dallas, Texas.
We specialize in delivering top-tier technical infrastructure for enterprise clients. We are looking for a dedicated troubleshooter who thrives in a fast-paced environment and values a transparent, rewarding compensation structure.
Key Benefits:
- Weekly Pay Cycle: Get paid every Friday directly from our agency.
- Competitive Compensation: Earn between $75,000 and $95,000 annually based on your technical expertise.
- Modern Tech Stack: Work with the latest enterprise software and cloud solutions.
Responsibilities
- Provide advanced technical troubleshooting and Level 2/3 support for hardware, software, and network issues.
- Manage and deploy end-user devices, including laptops, tablets, and printers, ensuring optimal performance.
- Configure and maintain Microsoft 365 environments, including Teams and Outlook.
- Monitor system performance and respond to incidents within defined Service Level Agreements (SLAs).
- Collaborate with the engineering team to implement long-term technical solutions and process improvements.
Qualifications
- Minimum of 5 years of hands-on experience in IT Help Desk or Systems Administration.
- Deep working knowledge of Windows 10/11 and Microsoft Office 365.
- Experience with remote access tools (TeamViewer, AnyDesk) and ticketing systems (ServiceNow, Jira).
- Strong understanding of network protocols, VPNs, and basic cybersecurity best practices.
- Excellent verbal and written communication skills for client-facing interactions.