Job Description
Join our dynamic team as a Weekend IT Support Specialist in Seattle! This contract role offers flexible weekend shifts while supporting cutting-edge technology infrastructure. Perfect for candidates seeking work-life balance without sacrificing professional growth. Enjoy competitive compensation and the opportunity to work with innovative tech solutions in one of America's most vibrant cities.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues across Windows/macOS environments
- Manage helpdesk tickets with SLA adherence and customer satisfaction focus
- Deploy and configure new equipment including servers, workstations, and peripherals
- Document processes, incidents, and solutions in ITSM systems
- Collaborate with cross-functional teams during system upgrades and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Active Directory, Office 365, and cloud services (AWS/Azure)
- Strong diagnostic skills for hardware/software troubleshooting
- Exceptional customer service abilities with clear communication
- Ability to work independently with minimal weekend supervision
- Valid Washington State driver's license (for occasional on-site visits)