Job Description
Join Urban Tech Solutions as a Weekend Contract Customer Service Specialist and become the voice of innovation for Chicago's thriving tech community. We're seeking dynamic professionals to deliver exceptional support during our peak weekend hours. This contract role offers flexibility while allowing you to make a tangible impact in a fast-paced environment. Enjoy competitive compensation, remote-friendly options, and the opportunity to work with cutting-edge technologies. Perfect for students, professionals seeking supplemental income, or those transitioning careers. Apply today and become part of Chicago's most exciting tech support team!
Responsibilities
- Deliver high-quality customer support via phone, email, and chat during weekend shifts
- Resolve technical inquiries and troubleshoot issues for enterprise clients
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with weekday teams to ensure seamless service continuity
- Identify process improvements and contribute to knowledge base updates
- Adhere strictly to SLA targets and quality assurance metrics
- Participate in weekend training sessions to stay updated on product updates
Qualifications
- Minimum 2 years of customer service or technical support experience
- Proven ability to work independently with minimal supervision
- Strong problem-solving skills and conflict resolution abilities
- Proficient in CRM systems (e.g., Salesforce, Zendesk)
- Excellent verbal and written communication skills
- Weekend availability (Saturday/Sunday) is mandatory
- Basic technical knowledge of SaaS platforms and cloud services
- High school diploma or equivalent; college degree preferred