Job Description
Join Miami's premier hospitality team as a Temporary Part-Time Customer Service Specialist! We're seeking energetic individuals to provide exceptional guest experiences during our peak season. Enjoy flexible scheduling while gaining valuable industry experience in a dynamic, fast-paced environment. Perfect for students, career changers, or those seeking supplemental income.
Why Work With Us?
• Competitive hourly pay with weekly tips
• Complimentary meals during shifts
• Free parking in downtown Miami
• Opportunity for permanent roles based on performance
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person inquiries
- Manage reservation systems and process guest bookings efficiently
- Resolve guest complaints with empathy and professionalism
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Process payments and maintain accurate transaction records
- Assist with event setup and guest check-in/check-out procedures
- Adhere to all safety and sanitation protocols
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with reservation software and Microsoft Office Suite
- Ability to work flexible shifts including weekends and holidays
- Fluency in English; Spanish proficiency highly valued
- Valid Florida driver's license (if transportation required)
- Background check and drug test required