Job Description
Join our dynamic team as a Temporary Part-Time Customer Service Representative in San Jose! This flexible position offers the perfect opportunity to gain valuable experience while supporting our clients' needs. Enjoy competitive pay, a supportive work environment, and the chance to build your professional network in Silicon Valley's thriving business hub.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues and escalate complex cases to senior team members
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process transactions and assist with basic administrative tasks
- Adhere to company policies and confidentiality standards
- Contribute to team performance metrics and service goals
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Proficiency in Microsoft Office Suite and CRM software
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings and weekends as needed
- Valid work authorization in the United States
- Positive attitude and commitment to exceptional service