Job Description
Join our dynamic team as a Temporary Part-Time Customer Service Representative in Sacramento! This flexible role offers the perfect opportunity to gain valuable experience while supporting our clients' needs. We're seeking friendly, tech-savvy individuals who thrive in fast-paced environments. Enjoy competitive pay, a supportive workplace culture, and the chance to build your professional network. Ideal for students, career changers, or those seeking supplemental income. Apply today and start your flexible career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, order discrepancies, and product-related concerns
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues efficiently
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge and service skills
- Support seasonal peaks and special projects as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with attention to detail
- Excellent verbal communication and active listening skills
- Ability to work independently in a remote/hybrid setting
- Flexible availability including evenings and weekends
- Reliable transportation to downtown Sacramento office for occasional meetings