Job Description
Join our elite team as a Temporary Customer Service Specialist in Raleigh's thriving business district! This urgent opening requires immediate availability for high-volume client interactions. Perfect for experienced professionals seeking flexible, well-compensated temporary work with industry leaders. Enjoy premium benefits including free parking and paid training.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with exceptional professionalism
- Resolve billing inquiries and service disruptions using CRM systems
- Process customer orders and maintain accurate transaction records
- Collaborate with support teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Document all interactions in Salesforce with precise detail
- Participate in daily team huddles and process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma required; associate's degree preferred
- Must pass background check and drug screening immediately
- Available to start within 3 days of offer acceptance