Job Description
Join our dynamic team as a Temporary Customer Service Specialist at Peak Performance Staffing. This high-impact role offers immediate start date and flexible scheduling, perfect for professionals seeking short-term career growth. You'll be the face of our brand, delivering exceptional support while gaining valuable experience in a fast-paced environment. Competitive compensation and comprehensive training provided.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Update and maintain customer records in Salesforce CRM
- Collaborate with sales team to identify upsell opportunities
- Document all interactions according to company protocols
- Participate in weekly performance improvement sessions
Qualifications
- 1+ years customer service experience
- Proficient in Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Problem-solving mindset with attention to detail
- Flexible availability including weekend shifts
- Quick learner with adaptability to new systems