Job Description
Join our dynamic team in Boston's Financial District as a Temporary Customer Service Representative! This weekly-paying role offers flexibility and competitive compensation while supporting clients in a fast-paced environment. Perfect for professionals seeking short-term opportunities with immediate compensation. Enjoy modern amenities, collaborative workspace, and direct deposit every Friday. Apply today to start your next temporary adventure!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with 95% first-contact resolution
- Update CRM databases with accurate customer interaction records
- Collaborate with support teams to escalate complex cases
- Process returns and exchanges following company protocols
- Maintain 99% attendance for assigned shifts (Mon-Fri, 9am-5pm)
- Participate in weekly performance reviews with team leads
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Reliable transportation to downtown Boston location
- Availability for immediate start (minimum 4-week commitment)
- Positive attitude and adaptability to changing priorities