Job Description
Join our dynamic team as a Temporary Customer Service Associate in Phoenix! This role offers immediate start date and flexible hours while supporting a leading retail client. You'll be the frontline of customer experience, ensuring satisfaction through exceptional service and problem-solving. Perfect for students, career changers, or those seeking supplemental income. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve product inquiries, billing issues, and service complaints
- Process orders, returns, and exchanges accurately
- Update customer records in CRM systems
- Collaborate with team members to resolve complex issues
- Adhere to company protocols and performance metrics
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and conflict resolution skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset
- Reliable transportation to Phoenix location