Job Description
Join our dynamic team at Urban Solutions Inc as a Temporary Customer Service Associate in the heart of Los Angeles. We're seeking energetic professionals to deliver exceptional client experiences during our peak season. Perfect for flexible schedules with weekday and weekend availability. Enjoy competitive pay, free parking, and a vibrant downtown location.
What We Offer:
- Flexible shifts (15-25 hours/week)
- Comprehensive training program
- Employee discounts at partner stores
- Positive team environment
Responsibilities
- Handle inbound customer inquiries via phone and email
- Process transactions using CRM software
- Resolve customer concerns with empathy and efficiency
- Update customer records in database systems
- Collaborate with team to meet service targets
- Attend daily briefings and training sessions
- Maintain organized documentation
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficient with Microsoft Office Suite
- Strong communication skills
- Ability to multitask in fast-paced environment
- Available for evening/weekend shifts
- Basic math skills for transaction handling