Job Description
Are you looking for a temp-to-hire opportunity with immediate start dates in Mesa, AZ? Apex Tech Solutions is currently seeking a highly skilled Technical Support Specialist to join our dynamic team.
In this role, you will provide top-tier technical assistance to our clients, ensuring minimal downtime and maximum productivity. We are looking for candidates who are available for immediate hire and are eager to contribute to a fast-paced IT environment.
Why Apply?
- Immediate Start: Don't wait weeks for a response. Join us now.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Environment: Work with cutting-edge technology in the heart of Mesa.
If you possess a strong troubleshooting mindset and excellent communication skills, we want to hear from you today.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users including desktops, laptops, printers, and peripherals.
- Network Support: Assist with basic network configuration, connectivity troubleshooting, and security patching.
- User Assistance: Provide exceptional technical support via phone and email, guiding users through complex IT processes.
- System Maintenance: Perform regular system updates, software installations, and hardware upgrades.
- Documentation: Maintain accurate records of tickets, resolutions, and technical logs.
Qualifications
- Experience: 1+ years of experience in a help desk, technical support, or customer service role.
- Technical Skills: Proficiency with Windows 10/11, Microsoft Office Suite, and troubleshooting remote access tools.
- Education: High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Communication: Strong verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Availability: Must be available for immediate hire and work full-time hours.