Job Description
Are you a driven professional ready to launch your career in the heart of the technology hub? Nexus Digital Solutions is seeking a talented and motivated Junior IT Support Specialist to join our team on a contract basis. This is a unique opportunity for entry-level candidates to gain invaluable hands-on experience with enterprise-grade systems while working in a dynamic, collaborative environment in Seattle.
We are looking for individuals who possess a strong desire to learn, excellent problem-solving abilities, and a customer-first mindset. If you are eager to grow your technical skills in a fast-paced setting, we want to hear from you.
Why Join Nexus Digital?
- Professional Growth: Work alongside senior engineers and support staff to accelerate your learning curve.
- Modern Environment: Enjoy a hybrid work model and access to cutting-edge tools.
- Impactful Work: Be the first point of contact for employees, ensuring business continuity.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person, resolving hardware, software, and network issues efficiently.
- Assist with the setup, configuration, and maintenance of end-user devices, including laptops, printers, and mobile devices.
- Manage and maintain the IT asset inventory and ensure all hardware is properly labeled and documented.
- Log and track all support tickets in the Help Desk system, providing clear updates to users regarding status and resolution.
- Collaborate with the IT team to troubleshoot complex connectivity issues and implement standard operating procedures.
- Conduct basic IT orientation and training sessions for new hires to ensure they are equipped with the necessary tools and knowledge.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Familiarity with operating systems such as Windows 10/11 and basic knowledge of macOS or Linux.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Strong troubleshooting mindset and the ability to diagnose technical problems logically.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to work independently and prioritize tasks in a fast-paced, deadline-driven environment.