Job Description
Join our dynamic team in San Antonio for an immediate contract opportunity! TechFlow Solutions is seeking a skilled IT Support Specialist to provide critical technical assistance to our clients. This is a high-impact role requiring rapid deployment and exceptional problem-solving skills. Enjoy flexible scheduling while making tangible contributions to cutting-edge projects.
Responsibilities
- Deploy and configure hardware/software systems across client environments
- Provide Tier 2-3 technical support for network infrastructure issues
- Document IT processes and create comprehensive troubleshooting guides
- Collaborate with cross-functional teams to resolve escalated incidents
- Conduct system audits and implement security best practices
- Train end-users on new technologies and system updates
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (Azure/AWS)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent verbal communication and documentation skills
- Ability to work independently with minimal supervision