Job Description
Immediate Hire Opportunity in Detroit! TechSolutions Inc. is seeking a highly skilled IT Support Specialist for a contract position with potential for extension. Join our dynamic team and provide critical technical support to clients across the Detroit metropolitan area. This role offers competitive compensation, flexible scheduling, and the chance to work with cutting-edge technology. Apply now to start your next contract assignment within 48 hours!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage Active Directory, Office 365, and cloud-based applications
- Document all IT incidents and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex technical problems
- Conduct user training on IT systems and security protocols
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (Azure, AWS, or GCP)
- Experience with ServiceNow or Jira ticketing systems
- Excellent troubleshooting and problem-solving skills
- Ability to work independently with minimal supervision
- Valid Michigan driver's license (client site visits required)