Job Description
Are you looking for a job that starts immediately? KC Professional Staffing is currently seeking a highly motivated Customer Service Representative to join our growing team in Kansas City, MO.
As a premier staffing agency, we connect top talent with immediate opportunities. If you possess excellent communication skills and a drive for success, we want to meet you. This is a fantastic opportunity for temporary-to-hire positions with some of the region's leading companies.
Why Apply?
- Immediate start available
- Competitive hourly pay ($18 - $22)
- Flexible scheduling options
- Health benefits eligibility after 90 days
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer account information and maintain detailed records in our CRM system.
- Collaborate with the sales and support teams to ensure customer satisfaction.
- Escalate complex issues to management when necessary.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong computer literacy and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation and professional appearance.
- Ability to pass a background check and drug screen.