Job Description
We are seeking motivated and eager individuals to join our team as Entry Level IT Support Specialists. This is an excellent opportunity for recent graduates or those looking to break into the technology sector. We provide comprehensive training and mentorship, so no prior professional experience is required—just a strong willingness to learn and grow.
In this contract role, you will work closely with our senior engineering team to ensure our clients' technology infrastructure runs smoothly. You will gain hands-on experience with industry-standard tools while contributing to high-impact projects in the heart of Houston.
Responsibilities
- Technical Assistance: Provide first-level support for hardware and software issues via ticketing systems.
- System Monitoring: Monitor server performance and network traffic to identify potential issues before they impact users.
- Data Management: Assist in the accurate logging and entry of technical data and inventory records.
- Troubleshooting: Diagnose and resolve common connectivity and device issues for internal staff.
- Documentation: Create and maintain clear documentation for technical processes and standard operating procedures.
- Hardware Setup: Support the deployment and configuration of workstations and peripherals.
- Team Collaboration: Communicate effectively with cross-functional teams to resolve complex technical roadblocks.
Qualifications
- Education: High School Diploma or GED required; Associate's degree in IT or related field preferred.
- Experience: No prior professional experience required; however, familiarity with computers is essential.
- Skills: Basic understanding of operating systems (Windows/macOS) and internet navigation.
- Soft Skills: Strong problem-solving abilities and a logical approach to troubleshooting.
- Communication: Excellent verbal and written communication skills with a customer-centric attitude.
- Availability: Must be available to work full-time hours during business days.
- License: Valid driver's license is a plus.