Job Description
Are you a skilled technical professional seeking a contract opportunity with weekly pay and flexible scheduling in the vibrant city of San Antonio? Apex Technical Staffing is partnering with a leading enterprise to hire an IT Support Specialist for an immediate 6-month contract.
This is a high-visibility role where you will be the front line of defense for our client's technical infrastructure. You will work in a dynamic environment that values innovation and technical excellence. If you are looking for a role that offers competitive hourly rates and the stability of a contract-to-hire potential, we want to hear from you.
Why Join Us?
- Weekly Pay: Get paid every week with no waiting periods.
- Competitive Rates: Earn between $28.00 and $55.00 per hour depending on experience.
- Modern Tech Stack: Work with the latest hardware and cloud technologies.
- Growth Potential: Strong possibility for extension or permanent conversion.
Job Summary
We are looking for a proactive and detail-oriented IT Support Specialist to provide tier 2 and tier 3 technical support to internal stakeholders. You will troubleshoot complex hardware and software issues, manage network connectivity, and ensure business continuity for our client's operations in Bexar County.
Responsibilities
- Provide expert technical support to end-users via phone, email, and remote desktop tools, resolving issues related to hardware, software, and network connectivity.
- Configure, deploy, and manage Windows 10/11 workstations and Microsoft Office 365 applications.
- Perform preventative maintenance on computer hardware, printers, scanners, and mobile devices to minimize downtime.
- Collaborate with the Systems Engineering team to troubleshoot Active Directory issues and VPN access problems.
- Maintain accurate and up-to-date documentation for all IT procedures and service tickets using the Service Desk ticketing system.
- Assist with inventory management, including tracking asset tags and procuring necessary hardware upgrades.
- On-call rotation support for critical system outages during business hours.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience (minimum 4 years).
- Valid CompTIA A+ or Microsoft 365 Certified: Endpoint Associate certification is highly preferred.
- Proven experience in a Help Desk or IT Support role within a corporate environment.
- Strong working knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently, prioritize tasks effectively, and meet strict deadlines in a fast-paced contract setting.