Job Description
We are seeking a motivated Entry Level IT Support Specialist to join our growing team in Columbus, Ohio. This is an excellent opportunity for individuals looking to start a career in technology with no prior experience required. We value potential and attitude over past history.
In this role, you will support our clients with technical inquiries, assist with hardware setups, and learn the fundamentals of network administration through our comprehensive training program. If you are a quick learner with a passion for technology, we want to hear from you.
Responsibilities
- Assist users with basic hardware and software troubleshooting issues.
- Log and manage incoming support tickets in the ticketing system.
- Perform routine system updates, backups, and maintenance tasks.
- Communicate technical solutions clearly to non-technical staff members.
- Collaborate with senior technicians to resolve complex issues.
- Maintain a clean and organized workspace and equipment inventory.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong desire to learn and grow within the IT industry.
- Excellent written and verbal communication skills.
- Ability to work flexible hours, including some evenings if needed.
- Must be authorized to work in the United States.