Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Houston! This contract role offers hands-on experience in enterprise IT environments while supporting critical business operations. Perfect for recent graduates or career changers looking to break into tech. Enjoy flexible hours and exposure to cutting-edge infrastructure solutions.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document IT incidents and resolutions using ServiceNow ticketing system
- Assist with network connectivity issues and basic hardware diagnostics
- Collaborate with senior engineers on complex system deployments
- Maintain accurate asset inventory and software license compliance
- Train end-users on security protocols and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or equivalent certification preferred
- Basic knowledge of Active Directory, VPNs, and cloud services
- Experience with ticketing systems (Jira/ServiceNow) a plus
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
- Valid driver's license and reliable transportation