Job Description
Join our dynamic Austin-based team as an Entry-Level Customer Support Specialist! No experience needed – we provide comprehensive training to launch your career in tech customer service. This 3-month contract role offers flexible hours and a pathway to full-time opportunities. Work remotely with occasional in-person collaboration at our vibrant downtown office. Perfect for recent graduates or career changers eager to gain hands-on experience in a fast-paced environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with senior team members to troubleshoot technical issues
- Contribute to knowledge base articles and process improvements
- Meet performance metrics including response times and satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- No prior experience required – we train motivated candidates
- Strong written and verbal communication skills
- Proficient with basic computer applications (MS Office, Google Workspace)
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent (students welcome)
- Positive attitude and willingness to learn new technologies
- Reliable internet connection for remote work