Job Description
Are you ready to kickstart your career in customer support?
Prime Talent Solutions is currently seeking motivated individuals to join our growing team in Jacksonville, FL. We specialize in connecting talented people with dynamic contract roles. Even if you have zero prior experience, we provide comprehensive onboarding and training to help you succeed. This is an excellent opportunity to gain valuable industry experience while enjoying the flexibility of a contract arrangement.
We pride ourselves on a modern, collaborative work environment where every team member is valued and encouraged to grow.
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Assist customers in resolving technical issues and product-related questions.
- Document all interactions and account updates accurately in our CRM system.
- Collaborate with cross-functional teams to improve service delivery.
- Stay updated on company products, policies, and procedures.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or equivalent (GED) is required.
- Must have a reliable computer and high-speed internet connection.
- Basic computer literacy, including proficiency in Microsoft Office Suite.
- Strong verbal communication skills and a positive, patient demeanor.
- Ability to work flexible hours, including weekends or evenings if required.
- Willingness to learn and adapt to new software tools quickly.