Job Description
Launch your career in customer service with our contract opportunity at Oklahoma City Customer Solutions! We're seeking motivated individuals with no prior experience to join our dynamic team. This role offers comprehensive training, flexible scheduling, and the chance to develop valuable skills in a supportive environment. Perfect for students, recent graduates, or career changers looking to build professional experience while earning competitive compensation.
Our modern downtown office features collaborative workspaces, wellness programs, and a team-focused culture. You'll gain hands-on experience with CRM systems, communication strategies, and problem-solving techniques that will open doors to future career opportunities across Oklahoma City.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with team members to resolve complex customer issues efficiently
- Participate in ongoing training sessions to enhance product knowledge and service skills
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Contribute to process improvement initiatives to enhance team efficiency
- Represent the company brand with positive, solution-oriented communication
Qualifications
- High school diploma or equivalent (students and recent graduates encouraged)
- Strong communication skills with clear, articulate verbal and written abilities
- Basic computer literacy and willingness to learn new software systems
- Ability to work independently while collaborating effectively in a team setting
- Patience and resilience when handling challenging customer situations
- Reliable transportation to our downtown Oklahoma City location
- Flexible availability to work 20-30 hours per week during business hours