Job Description
Join our dynamic team at Fort Worth Solutions Inc. as an Entry-Level Customer Service Specialist! This contract position is perfect for motivated individuals launching their careers with no prior experience required. We provide comprehensive training and a supportive environment where you'll develop essential professional skills while serving our diverse client base. Enjoy flexible scheduling and the opportunity to build your resume with a respected Fort Worth company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing discrepancies using our CRM system
- Document all interactions accurately in our customer database
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train all team members
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills and positive attitude
- Basic computer proficiency and ability to learn new software quickly
- Reliable internet access for remote work components
- Ability to work independently and meet deadlines
- Willingness to work flexible hours including weekends
- Valid Texas ID and ability to pass background check