Job Description
Join Urban Support Solutions as an Entry-Level Customer Service Associate and launch your career in Chicago's thriving service industry. This contract position is perfect for motivated individuals with no prior experience who want to develop professional skills in a supportive environment. We provide comprehensive training and flexible scheduling to accommodate diverse lifestyles.
Our team-driven culture emphasizes growth, collaboration, and excellence. You'll gain hands-on experience in client communication, problem-solving, and digital tools while contributing to Fortune 500 clients' success. This 6-month contract offers a pathway to permanent opportunities for high performers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with team members to resolve complex customer issues
- Adhere to quality assurance standards and performance metrics
- Participate in ongoing training sessions to enhance product knowledge
- Support cross-functional projects as assigned by team leads
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills and customer-first mindset
- Basic computer proficiency with ability to learn new software quickly
- Reliable internet connection for remote work components
- Ability to work independently while thriving in team settings
- Flexibility to adapt to changing schedules and priorities
- No prior experience required – training provided