Job Description
We are seeking motivated Entry-Level Contract IT Support Specialists to join our growing team in the heart of San Jose. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry. We provide comprehensive training and do not require prior technical experience—just a strong willingness to learn and a passion for technology.
Why Join Us?
- Immediate start date available.
- Gain real-world technical experience in a fast-paced environment.
- Flexible contract duration with potential for extension.
- Work with cutting-edge technology in the Silicon Valley.
If you are ready to launch your career in IT, we want to hear from you.
Responsibilities
- Provide tier-1 technical support to end-users via phone and email.
- Assist in diagnosing and resolving basic hardware and software issues.
- Learn and utilize ticketing systems (e.g., ServiceNow) to log and track support requests.
- Conduct basic system maintenance and user account administration.
- Collaborate with senior staff to escalate complex issues effectively.
- Document standard operating procedures and technical guides.
Qualifications
- High school diploma or equivalent (Bachelor's degree in a related field is a plus).
- No prior IT experience required; we train the right candidates.
- Strong problem-solving skills and attention to detail.
- Basic computer literacy (Windows/Mac OS, Microsoft Office Suite).
- Excellent verbal and written communication skills.
- Ability to work well in a team and independently.