Job Description
Join Boston Innovations Group as a Contract Customer Support Specialist and launch your career in the heart of Boston's thriving tech sector! We're seeking motivated individuals with no prior experience to join our dynamic team. This contract role offers comprehensive training, flexible scheduling, and the opportunity to develop valuable skills in customer communication, problem-solving, and digital tools. Located in downtown Boston, you'll work alongside industry professionals while building your resume. Perfect for recent graduates, career changers, or anyone seeking flexible work arrangements. Apply today and take the first step toward a rewarding professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training sessions to enhance product knowledge
- Adhere to company protocols and performance metrics
- Contribute to process improvement initiatives
- Support special projects as assigned by team leads
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent (students welcome to apply)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to work independently and in a team environment
- Positive attitude and eagerness to learn new skills
- Reliable transportation and punctuality for on-site shifts
- Must be authorized to work in the United States