Job Description
Join our dynamic team as an Entry-Level Contract Customer Specialist at Apex Solutions Group in Charlotte, NC. This contract position is perfect for motivated individuals seeking hands-on experience in a fast-paced corporate environment. No prior experience required - we provide comprehensive training to set you up for success. Enjoy competitive hourly pay, flexible scheduling, and opportunities for skill development while supporting our Fortune 500 clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Support quality assurance through call monitoring and feedback
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work independently and as part of a team
- Reliable internet connection for remote work components
- Flexibility to adapt to changing priorities