Job Description
Join TechSolutions Inc. as a Contract IT Support Specialist in Boston, MA! We offer competitive weekly pay rates and flexible contract assignments for qualified professionals. Work with cutting-edge technology while supporting our dynamic team in the heart of Boston's tech corridor. This is an immediate opportunity to gain valuable experience with a leading tech firm.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve IT issues across Windows and macOS environments
- Assist with system upgrades, patches, and security protocols
- Document support tickets and maintain accurate records
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- 3+ years of IT support experience in contract or corporate environments
- Proficiency in Windows Server, Active Directory, and cloud services (AWS/Azure)
- Strong troubleshooting skills for hardware and software issues
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple tasks
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license and reliable transportation